Don’t worry, you’re not being charged $60.

When you confirm your payment method, your bank may place a temporary hold of up to $60. This is just a pre-authorization to cover a potential unreturned power bank, and it will be released once your rental is complete.

You're only ever charged for what you use. Think of it like pumping gas. Your bank approves a larger amount upfront, but you're only billed for what you actually use. The rest gets released automatically, though timing depends on your bank.

• Scan the QR code to download the Joltzly App
• Open the app and sign in with your Apple or Google account
• Tap Scan and scan the QR code on the JuicePad
• Complete the payment process

You’re all set — juice it up! 🔋

If a power bank is returned in the wrong orientation or not fully inserted, the station cannot register the return, and the rental timer will continue running.

You may feel resistance when inserting the power bank if it is facing the wrong direction. Please DO NOT force it. Forcing the power bank into the slot can cause it to become stuck and may prevent the return from registering.

To avoid this issue, always follow the return label on the power bank and make sure the metal contact side is facing into the slot.

For a successful return
• Follow the return label on the power bank
• Insert the power bank metal-side first, facing the slot
• Slide it in gently until it locks into place
• Confirm the return in the app

If the power bank is stuck or your time is still running
• Contact support immediately through the app
• Explain what happened so we can assist you quickly

In some cases, additional fees may apply if the power bank is damaged or requires manual recovery.

If you try to return a power bank after 48 hours, the station may reject it and eject the power bank. This is expected behavior.

After 48 hours, the rental automatically ends and the power bank is considered purchased. At that point, the station will no longer accept the return, even if the power bank is inserted correctly.

If this happens, you can simply keep the power bank — no further action is required.

If you believe this happened in error or have questions about your charge, please contact support through the app and our team will be happy to help.